FAQ

Find answers to our most frequently asked questions.

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What products do you sell on Fixora?

We offer a wide variety of products, including electronics, home decor, fashion, beauty items, and everyday essentials. Whatever you’re looking for, you'll find something you love!

How do I place an order?

Simply browse our collection, add your desired items to the cart, and proceed to checkout. Enter your shipping information and choose your preferred payment method to complete your purchase.

How can I track my order?

Once your order has shipped, you will receive a tracking number via email or SMS. You can track your order using the tracking link provided or by visiting the carrier’s website.

What payment methods do you accept?

We accept all major credit/debit cards (Visa, MasterCard), PayPal, and other secure payment options. Rest assured, all transactions are encrypted and secure.

Do you offer free shipping?

Yes! We offer free standard shipping on all orders over insert amount here. For orders under that amount, a small shipping fee will apply.

Can I change or cancel my order?

Once your order is placed, we begin processing it immediately. However, if you need to make changes, please contact us within 15 days to try and accommodate your request.

How can I return an item?

If you’re not completely satisfied with your purchase, you can return it within insert return period, e.g., 30 days for a full refund or exchange. Please refer to our Returns & Exchanges policy for more details.

How long will it take to receive my order?

Shipping times vary depending on your location. Typically, orders are delivered within 10 - 15 days. You’ll receive tracking updates once your order is dispatched.

Do you ship internationally?

Yes, we ship to insert list of countries or "most countries worldwide". Shipping is free for all orders.

How can I contact customer support?

You can reach our customer support team by insert contact method, e.g., emailing shopfixora@gmail.com or through our live chat feature. We’re here to help with any questions or concerns!