Refund policy
RETURN & REFUND POLICY
Last updated: October 2, 2026
At Fixora, we want you to be satisfied with your purchase. If you are not satisfied with your order, please contact us within 14 days of delivery.
ELIGIBILITY FOR RETURNS
To be eligible for a return:
• The return request must be made within 14 days of delivery.
• The product must be unused, unopened, and in its original packaging.
• The product must be in the same condition in which you received it.
• You must provide your order number and relevant details about the return.
For hygiene and product-safety reasons, opened or used tanning and cosmetic products may not be eligible for return, except where required by applicable law or where the product arrived damaged, defective, or incorrect.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible with your order number and clear photographs of the item and packaging.
We will review the issue and, where appropriate, provide a replacement or refund.
RETURN SHIPPING
Unless an item is damaged, defective, incorrect, or otherwise covered by applicable consumer law, the customer is responsible for the cost of returning an item.
REFUNDS
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.
Original shipping charges, where applicable, may not be refundable unless required by applicable law.
CANCELLATIONS
Orders may be cancelled before they are fulfilled. Once an order has been fulfilled, it may no longer be possible to cancel it. In that case, please refer to the return process above.
CONTACT US
If you have questions about a return or refund, please contact Fixora using the contact information provided on our website.